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Shipping Policy

At Lasteria, we offer international shipping, with an estimated delivery time of 7 to 14 business days. We work with reliable courier services to ensure your order arrives safely and on time.

Shipping Options & Costs

  • Within Europe: Free shipping on all orders.

  • Outside Europe: Shipping fees are calculated at checkout.

  • Worldwide Free Shipping for orders over €50.

Processing & Delivery Time

  • Orders are processed and shipped within 1-2 business days.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • Delivery times may vary due to customs clearance or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

Note: Lasteria is not responsible for delivery delays caused by external carriers or customs procedures.

For shipping-related inquiries, contact us at Lasteria@support.com

Return Policy

At Lasteria, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may return it within 14 days of receiving your order, provided the following conditions are met.

Return Conditions

To qualify for a return and refund, the following requirements must be met:

  • The product must be unused, undamaged, and in its original packaging.

  • Returns must be accompanied by the original purchase receipt or order confirmation.

  • Items that cannot be returned for hygiene or safety reasons will be clearly stated in the product description.

Return Process

  1. Contact our customer service at [your email] with your order number and reason for return.

  2. We will provide you with a return label and further instructions.

  3. Carefully package the item and send it back to our return address.

  4. Once we receive and inspect the product, we will process the refund via the original payment method within 5-7 business days.

Return Costs

Return shipping costs are covered by Lasteria—you will not be charged for returns.

Exceptions

  • Personalized or custom-made products cannot be returned, unless they arrive damaged or defective.

  • If a returned product does not meet our return policy, we reserve the right to refuse the return.

For further inquiries regarding returns, please contact our support team at Lasteria@support.com.